Imagine for a moment that you are going to a coffee shop with a friend to grab a lovely caffeinated beverage to indulge in for the day. You don’t know me, but as you are walking in, I am walking out, and I end up spilling my beverage all over you.
Understandably, you are a bit shocked, and a bit upset.
As you stand there with your now wet, and most likely stained shirt, you use a few choice words to communicate your emotions. Perhaps something like an emotionally charged, “Excuse me?!”
And my response? “Oh! I didn’t mean to bump into you! That was never my intent! I was just trying to leave the coffee shop!”
You are still upset, you demand an apology. But I refuse. After all, it was not my intent to spill my drink on you. In fact, my day is…
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